JOB DESCRIPTION
Key Responsibilities:
- Correspond to all incoming queries (telephonic/e-mail) and action accordingly
- Analysis of customer TFG accounts relating to debits and credits
- Processing of DETS reports (Bank Reports)
- Validating, preparing and processing of customer/agency refunds
- Tracing and Allocating customer account payments from different sources
- Providing support to internal/external customers within agreed SLA response times
- Providing the necessary support relating to the life cycle of an employee account
- To understand and correct suspended/rejected transactions from stores and head office
Qualifications and Experience:
- Matric qualification
- Finance related qualification [advantageous]
- 2 Years Administration experience
Skills:
- Have excellent analytical and problem-solving skills
- Have accounting/Financial and Administrative experience (advantage)
- Have vision; Odyssey; Alpha; UAD; CSM and SharePoint knowledge and experience
- Be computer Literate (Microsoft Office- Intermediate)
- Show attention to detail and be numbers oriented
- Be customer service orientated
- Be goal orientated and have multiple task management skills
- Have business writing and listening skills
- Have the ability to work under pressure, independently and within a team
- Have the ability to self-manage by planning and organizing workload to meet deadlines
Behaviours:
- Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges
- Meeting Customer Expectations – Consistently delivers exceptional customer service
- Planning & Organising – Uses a structured approach to effectively manage tasks
- Presenting & Communication – Articulates ideas clearly to different audiences
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.