JOB DESCRIPTION
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN SA policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurised, deadline-driven environment
- Highly legislated / regulated environment requires compliance
- Participative environment – highly diverse and team-focused
Internal control improvement including fraud management
RESPONSIBILITIES
Key Tasks:
Strategic input
- Plan and coordinate operational activities to ensure compliance with regulations, codes, policies and procedures. Provide assurance that all documented policies and procedures are implemented and adhered to.
- Perform occasional internal reviews and identify compliance, internal control and fraud management gaps.
- Develop/implement risk management strategies to mitigate risk of non-compliance and prepare various internal control improvement reports.
- Develop quality assurance checklists and report back documentation and mechanisms required to perform quality assurance role
- Perform Risk Assessment workshops, prepare or update Compliance Risk Management Plans, Risk and Control Matrics, Monitor & Test according to plan, communicate effectively and prepare relevant reports
- Perform quality checks and ensure that all policies, processes and procedures (PPP’s) regarding selected Business Units are fully implemented and operational
- Identify gaps on non-adherence in implementation of applicable PPP’s
- Advise / escalate to relevant stakeholders on required remedial action to ensure compliance with all PPP’s
- Perform role of Master Policy watchdog to ensure that no major PPP’s are implemented without the agreed change management process and templates being adhered to Provide input into monthly internal controls improvement reports
- To understand, anticipate and report on changes in risk behaviour, identify root causes of risk, and escalate business risks accordingly
- Ensure that controls are adequately designed by Business Units to prevent and/or identity risk and fraudulent transactions
- Report compliance risk matters identified to the Senior Manager Compliance, as well as relevant stakeholders to assist with proactive risk mitigation
- Drive best practice, continuous improvement and innovation at process and procedure level and support projects for business improvement
- Identify system and process inefficiencies, make recommendations and assist with implementation change as required
- Researches regulations by reviewing regulatory, internal control bulletins and other sources of information
Relationship Building and Maintenance
- Maintain good relationships with all stakeholders
- Follow up on and respond to all queries
- Liaise with other risk and compliance departments as and when necessary to respond to queries.
Reporting
- Prepare data for internal control improvement reports
- Report on risks related possible fraudulent activity
- Provide inputs for the preparation of Risk and Compliance Exco, OPCO and Risk Management and Compliance Committee reports
- Understand the process and effectiveness of risk-related systems and fraud and report findings
Budget Management
- Identify areas where the function can optimise costs
Customer Satisfaction
- Adopt a proactive approach to prevent areas of risk from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
QUALIFICATIONS
Education:
- Minimum of 3-year degree/diploma; preferably in Compliance and/or Risk Management, Internal Control or related
- Fluent in English
- Certification recommended or ideal
- Experience:
- Minimum of 3 years’ experience in an area of specialisation;
- Experience working in a medium organization