JOB DESCRIPTION
Responsibilities:
Welcoming of visitors in a professional and courteous manner
Informing the host of the visitor’s arrival
Signing in of visitors, according to the Company procedure
Assist with managing queries as they arise in a professional manner, striving for a positive resolution
Answer, transfer and execute switchboard calls correctly in a timeous and professional manner
Providing an “ultimate” service experience to both internal and external customers
Assist with updating of relevant IT systems with customer complaints, compliments, and queries
Administration, as and when required
Always represent the TFG image and values
Qualifications and Experience:
Have a Matric certificate
Skills:
Be PC literate, with Basic Excel knowledge
Excellent communication skills, both written and verbal
Passionate about customer service
Have good interpersonal skills
Accuracy and attention to detail
Ability to manage conflict effectively
Behaviours:
Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges
Adhering to Standards – Ensures quality and compliance in the delivery of their work
Meeting Customer Expectations – Consistently delivers exceptional customer service
Planning & Organising – Uses a structured approach to effectively manage tasks
Presenting & Communication – Articulates ideas clearly to different audiences
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it’s a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?