Location
Rustenburg, North West
Full job description
homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Admin Associate plays a key role in supporting the day-to-day administrative and operational functions of the homechoice showroom. This role is responsible for managing showroom documentation, processing customer transactions, supporting stockroom activities, and assisting with customer queries.
What you will love doing in this role
Customer Experience & Sales Support
- Deliver a positive customer experience by assisting customers with queries, processes, and transactions.
- Provide customers with accurate product, promotion, and process information.
- Support the customer journey by assisting with account openings, order processing, and new business activations.
- Assist with processing customer payments, refunds, and account-related transactions.
- Ensure customers are assisted efficiently and professionally.
Administration & Documentation
- Manage showroom administration including documentation gathering, filing, and record keeping.
- Complete daily and weekly administrative reporting as required.
- Ensure all customer documentation is correctly captured and stored according to company standards.
- Support the showroom team with administrative processes related to sales and operations.
Stockroom & Inventory Support
- Assist with catalogue and showroom stock management.
- Support daily stockroom activities including stock receiving, storage, and stock movement processes.
- Monitor returned goods and ensure they are processed and recorded correctly.
- Assist in maintaining accurate stock records and reporting discrepancies where required.
Operational Support & Store Standards
- Support visual merchandising and showroom presentation standards.
- Ensure the showroom and stockroom areas are clean, organized, and maintained according to company standards.
Assist with general housekeeping to maintain a professional showroom environment.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 year’s retail store experience.
- Minimum 1 year’s administration experience.
- Basic computer literacy and ability to work with retail or administrative systems.
- Clear credit and criminal record.
- Not to be currently debarred or declared not fit and proper in terms of the FAIS Act
- Strong attention to detail and accuracy when handling documentation and transactions.
What we will love about you
- Strong commercial mindset and analytical thinking.
- Ability to drive performance through others.
- Strong leadership and people development capability.
- Excellent planning, organisational, and problem-solving skills.
- Resilient and able to manage a fast-paced retail environment.
- Collaborative leader who promotes accountability and teamwork.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun