About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
Paper based, on site and ad-hoc audits to determine accurate adherence of the motor service level agreement and to manage and increase the general quality of repairs carried out on motor vehicle repair claims.
Areas of responsibility may include but are not limited to
- Supervise service provider utilization of the Procurement Platform
- Ensure supplier performance within the agreed SLAs
- Build and maintain relationships with suppliers
- Resolve queries and escalations on vehicle claims from clients and brokers
- Hold suppliers accountable where deviations are identified
- Manage quality and turnaround time of repairs, and manage the cost once a claim has been authorised until the claim has been finalised.
- Determine compliance with assessment reports and authorised scope of work and rates
Knowledge and Skills
- Communication skills (verbal and written)
- Conflict handling
- Telephone etiquette
- Administrative skills
- Time management
Education and Experience
Education:
- Matric (Essential)
- Valid SA driver’s license (Essential)
- Degree (Advantageous)
Minimum Experience:
- Minimum 1-year procurement experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Source: https://careers.discovery.co.za/go/All-Jobs/4509301/